Refund & Cancellation Policy

Last updated: 12 September 2026

1. Order Cancellation

You may cancel an order before it has been picked up for delivery by contacting us via the Contact page with your order number. Once an order is out for delivery, it can no longer be cancelled but may be eligible for a return/refund as below.

2. Refunds

Refunds are issued to your original payment method via Razorpay and typically reflect within 5–7 business days, depending on your bank. You'll receive an email confirmation once a refund is processed from our side.

Refunds are issued for:

• Orders cancelled before dispatch
• Products that arrive damaged, incorrect, or significantly different from what was ordered (reported within 24 hours of delivery)
• Orders that could not be fulfilled due to stock unavailability at the assigned apartment

3. Non-Refundable Situations

Change of mind after a product has been opened/used, and delays caused by incorrect address or apartment/flat details provided at checkout, are not eligible for refund.

4. How to Request a Refund

Contact us via the Contact page with your order number and reason within 24 hours of delivery. Our team will review and process eligible refunds within [X] business days of approval.

5. Campaign Orders (e.g. ₹600 Family Set)

Promotional bundle orders follow the same refund process above. Note that campaign eligibility (per apartment/flat/customer limits) is not restored automatically after a refund unless specifically stated by our support team.